Shipping Policy

Standard shipping is available to all Active-Goods.com customers. Transit time of this shipping method is 5-10 business days.
  
We offer tracking on all shipments and is made available automatically 24 hours after your order has shipped in a email.
 
An adult signature will be required upon delivery. Our products are for persons 18 years or older and we do not ship to minors.

Refund Policy

At Active-Goods.com we know how frustrating it can be to receive an item that is incomplete, damaged or doesn’t live up to your expectations. If you are not 100% satisfied with your purchase please refer to our Returns Policy within 4 business days of receiving your order.

 

We don’t accept returns for used items. We will request a photo of the item to check that the item hasn't been used. After we receive your return we do a secondary test to absolutely rule out that the item has ever been used.

 

After the item passes the first visual check our customer service will send you detailed instructions on how to return the item. We will provide you with three options on how you would like to proceed from there:

  1. Swap or exchange your return for different item, different color, etc.
  2. Issue store credit for your return.
  3. Issue a refund to your credit card.

Free Shipping

Free shipping on orders $75 and above. Fast and professional delivery using USPS, FedEx and UPS.

Quality Products

We only carry quality products that we use our selfs. We guarantee that you are buying original quality products.

Fast & Discreet Delivery

We warehouse our products in multiple locations in the United States. We guarantee your products will get to you fast.

Online Support

We work hard to provide you with prompt and professional support, free shipping and discreet packaging.